Refund policy
At Birdsong, we design our products to support meaningful moments between caregivers and children through play, language, and connection. We hope you love your Birdsong purchase, but if something isn't quite right, we're here to help.
Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
- Items must be in gently used or unused condition
- Original packaging should be included when possible
- Proof of purchase is required
Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Return processing and restocking fees apply per item returned and will be deducted from your refund.
Exchanges
We're happy to offer exchanges for eligible items within 30 days of delivery. Exchanges are a great option for gifts or if you'd prefer a different Birdsong product.
Bundles
Bundles are priced as a set, so they must be returned as a complete set — we're unable to accept partial returns of individual items from a bundle. Bundles are also not eligible for exchange unless an item within the bundle is damaged or defective.
Damaged or Defective Items
If your item arrives damaged or you believe there is a manufacturing issue, please contact us within 7 days of delivery at hello@birdsongtoys.com with:
- your order number
- a brief description of the issue
- photos or video if applicable
We'll make it right as quickly as possible.
Non-Returnable Items
For safety and hygiene reasons, the following items are final sale:
- Gift cards
- Clearance or final sale items
- Items marked final sale at checkout
- Mealtime items (bibs and placemats) that have been used, washed, or removed from their original packaging — see Mealtime Guidelines below
Refunds
Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Gift Returns
If you received a Birdsong item as a gift, please email us at hello@birdsongtoys.com and we'll do our best to help with an exchange or store credit.
How to Start a Return
To begin a return or exchange, please visit: birdsongtoys.shipstationreturns.com
If you experience any issues accessing the portal or locating your order, please email hello@birdsongtoys.com and we'll be happy to assist you directly. Please include your order number and reason for the request so our team can help as quickly as possible.
Playtime: Musical Plush Toys
Birdsong plush toys use traditional mechanical pull-string music boxes. These music boxes naturally produce a soft, delicate chime-like sound due to their metal comb mechanism. Slower lullabies may sound more spaced apart or "chime-like" than faster melodies.
Because each music box is mechanical, slight variations in sound and tempo are normal and are not considered a defect.
Mealtime: Bibs & Placemats
Our silicone bibs and placemats are made to go straight to the table — so we ask that they stay unused, unwashed, and in their original packaging if you think you may want to return them.
- Unused items: Eligible for return or exchange within 30 days of delivery, following the standard guidelines above.
- Used items: Once a bib or placemat has touched food, been washed, or been removed from its packaging, it is final sale for hygiene reasons and cannot be returned or exchanged.
- Normal wear: Silicone is naturally porous and may show minor staining from pigment-rich foods (like turmeric, tomato, or beets) over time. Printed designs may also fade or wear with repeated washing. This is expected with regular use and is not a manufacturing defect.
- Care: Hand wash or top-rack dishwasher only. Avoid abrasive scrubbers or bleach-based cleaners, which can degrade the silicone surface over time.
- Damaged or defective: If your mealtime item arrives damaged or with a manufacturing issue, the 7-day Damaged or Defective process above still applies.